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CUSTOMER CARE

iDEGit CONTACT INFO

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Returns and Refunds

Our Policy

We understand that not all products arrive in perfect condition, so we do everything we can to make sure you are 100% satisfied! If your shipment arrives damaged or broken OR breaks within your first 90 days of wearing it, then we are happy to provide our customers with one of the following: 

A replacement piece (don't worry, we won't ask for your order back!)

 

An exchange

A refund (if the product happens to be sold out)

If your order happens to arrived damaged or broken, please make sure you contact iDEGit within the first seven (7) days of receiving your item(s) at info@idegit.com. 

If you are wearing your jewelry and it breaks within the first 90 days, please contact info@idegit.com so that we can work on a replacement piece for you!

 

Please note: when contacting iDEGit, please be sure to enter the email that you used when placing your order to look up your information as quickly as possible. Once all information is received, please allow 1-3 business days to process a refund and/or 3-5 business days to process an exchange or a replacement piece.  By ordering through iDEGit.com, you agree to these conditions regarding our return policy. 

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